Shipping & Return Policy
SHIPPING POLICY
We offer FREE Standard Shipping on all orders $45 and over (cart must total $45 after discounts applied, exclusive of taxes and shipping fees). We ship within the contiguous U.S. states. We do not ship outside the U.S. at this point in time.
Shipping & Handling Rates
Rates are based on merchandise total before tax.
Orders under $45 standard $6 / Priority shipping (2nd day) $20.
Orders over $45 standard are FREE shipping / Priority shipping (2nd day) $20.
Orders received on Monday through Friday by 1 pm EST are shipped the same day. All other orders will be shipped the next business day.
Delivery Options
us.uriage.com orders are shipped and delivered Monday through Saturday (excluding major holidays). Below are the shipping options available.
Please select the option that best suits your delivery needs during checkout:
- Standard Shipping
Most orders shipped via Standard Shipping are processed and shipped within 1–2 business days, depending on product availability.
Most standard orders are delivered within 3-5 business days from the order’s ship date.
We don’t currently ship to P.O. Boxes or APO/FPO/DPO boxes.
- Priority (2nd Day) Shipping
We don’t currently ship to P.O. Boxes or APO/FPO/DPO boxes.
Please note that a signature may be required upon delivery of Priority
International Shipping
We’re sorry, products can only be billed or shipped to destinations within the United States. We apologize for any inconvenience.
RETURN POLICY
We have a 30-day return policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns must include the original receipts. Only applicable for purchases made directly on us.uriage.com.
To start a return, please contact us at usa@uriage.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at usa@uriage.com.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here: contact us and send your item to: Uriage USA, 7300 Biscayne Blvd, Suite 200, Miami, FL, 33138, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Uriage USA, 7300 Biscayne Blvd, Suite 200, Miami, FL, 33138, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return questions at usa@uriage.com.